Citizen Report Card on Service Delivery in Public Primary Schools: Findings from the Counties of Baringo, Busia, Kajiado, Kilifi, Mombasa, Nairobi and Taita-Taveta


Citizen Report Card on Service Delivery in Public Primary Schools: Findings from the Counties of Baringo, Busia, Kajiado, Kilifi, Mombasa, Nairobi and Taita-Taveta    File Size: 0 kB Downloads: 1637
Post Date:
05 April 2016

 
An assessment of public service providers enables them to evaluate their own services. It is best to allow service consumers and beneficiary communities themselves to do the assessment since they understand the real context and can give authentic information about their own satisfaction than anybody else. The Citizen Report Card Survey is an instrument that provides important feedback to the service provider on the adequacy, efficiency and quality of services from actual users of public services. One of the primary purposes of the survey is to empower citizens and motivate service providers to engage with them on service delivery.


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